What is the best way to retain customers in hospitality/ retail business without a need of giving away free stuff and perks?

2016-10-28T20:33:26-07:00By |Categories: Strategy|Tags: , , |

This is a question I received and here is my answer. I would think about differentiating your core product/service offering from everyone else. Don't be like everyone else. Identify who your customer is (or who you want your customer to be) and figure out what their needs/desires are and create your product offering to meet [...]