What is the cost to revenue ratio of an e-commerce infrastructure in the retail industry?


This is a Quora question I was asked and my answer is as follows.

For my P&L’s, I break cost up into 3-main buckets:

  • COGS (cost of goods sold)
  • Marketing
  • Operations

I compute COGS based on landed costs, which includes the complete costs to produce a product so that it is sitting in your warehouse (or your 3rd party logistics partner’s warehouse), ready to ship to an end customer or a wholesaler/reseller. Any cost forward of that would be bucketed into operations, below.

COGS will vary greatly by product category. For organic food items, figure 40% when you are producing at volume for economies of scale. If you are just starting out, it could be higher, as much as 70% because you cannot spread those costs out over greater production volume. Durable goods or soft goods or any non-food/consumable item is also all over the place. I have seen as high as 30% to as low as 3%.

Marketing costs are also all over the place, too, from 2% for marketing to repeat buyers, and up from there, depending on the channel and many other factors.

As a rule I try to keep marketing costs below 25%. More than that and the marketing is probably not efficiently bringing in new customers, so you have to work on marketing optimization, which I cover how to do in this free workshop here.

That leaves operations. My rule of thumb for ecommerce is 35% which works for me based on how I setup my ecommerce operations. But, that can vary greatly. If you have no other number to go off of (like past experience), then start with 35%.

For selling via retail, I use 50%.

Subtracting the three will give you net profit margin (earnings before interest, taxes, depreciation and amortization – EBITDA).

I have various spreadsheet downloads related to this question on my downloads page here.

I post what I see and do in consumer products. But I am just one person with my own perspective. I want your opinion and observations from your point of view. Please comment below so I and others can learn. Thank you!

2018-06-06T11:55:08+00:00By |Categories: Finance|Tags: , , , |0 Comments

About the Author:

I am a startup and growth company expert: sold 1, built 5, and crashed 2. I develop, launch and grow consumer products through uncommon methods that can lead to more sales – faster – and can make a company and its products more appealing to consumers and resellers, with less risk. More about me here.

Leave A Comment